HERE WHEN YOU NEED US

Your success is our success

When you join us, our team becomes an extension of yours. We’re on hand to support you every step of the way.

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Bespoke on-site training

All great relationships start with great understanding. That’ why when you join Birdie, we’ll take the time to get to know you, understand your challenges and show you how to solve them, with bespoke one-on-one training for you and your staff.

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Man works at laptop with Birdie home screen open

Everything you need, fast

Whether it’s a comment, query or question, when we’re in the office, we’ll get back to you within 15 minutes. If we’re not, we’ll do everything we can to get back to you the same day.

One to one support

Your personal partner manager is on hand to help you succeed. With regular insights, data and coaching, they’ll make sure you’ve got everything you need to be at your best.

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Introducing the
Birdie Academy

Keep all of your staff aligned with the Birdie Academy. We designed this short series of training courses to resolve common issues and train your staff quickly and easily on the best way to use Birdie.

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Carer cuts a sandwich on a wooden chopping board
Birdie always accommodates us and listens. It’s about team work and I feel Birdie is part of my team.”

Zandra
Care Manager, Astar Homecare Ltd

How can we help?

Got a question? Here you'll find the things that usually crop up, but if we’ve forgotten something, or your question is pretty specific, you can always chat live with one of our experts.

Is Birdie expensive?

In short, no. Unlike some of our competitors, you’ll pay one fee, per client, every month. There are no setup or training fees, and as carers use their own smartphones, there are no contracts or additional charges to deal with.

How much time will it take me to get Birdie set up?

We’ve built our app and software to be intuitive. That means that you won’t need much training to get started, and nor will your care staff. There’s a bit of work on your side to get all your clients added to the app, but how long this takes is up to you. And of course, the Birdie team are on hand to help you every step of the way, to make sure your transition is as smooth as possible. 

My staff aren’t tech-savvy… Is Birdie easy to use?

Yes! We work with hundreds of agencies all over the country and we hear this concern a lot. We’ve tested Birdie repeatedly to make sure it’s user-friendly, and the easy to use interface is many of our clients' favourite part of Birdie.

Does Birdie provide phones/software?

No. Most of your carers will already have a smartphone. By providing you with just the software, we’re keeping costs down and passing the savings directly to you.

How much mobile data does Birdie use?

Birdie uses very little mobile data, and in fact, can even be used offline. Birdie uses about 0.6MB of data per report. That’s about the same amount of data as sending a photo through WhatsApp.

How much space will Birdie take up on my phone?


The Birdie App uses hardly any space at all, just 20MB in fact. That’s equal to about five or six photos.

What if my carer loses their phone or it gets stolen?

The Birdie app can only be accessed by your carers using a passcode, that they set themselves. In the unfortunate event of a device being lost or stolen, you can update and remove your carers permissions, so that no data can be accessed until they replace their handset.

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See how Birdie could work for you

Arrange a demo