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Why is birdie good for 

IT

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Rated Excellent based on 252 reviews

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Customer Story

birdie is easy to use from an office level and a carer level.

Emma Johnson

,

Head of IT and Admin

at

Christies Care

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Who can tell you more about Birdie?

We want to show you all that the Birdie Platform has to offer, starting with a free, personalised demo. No hard-sell. No patter. Just a chance to see what Birdie can do for you!

Here are some of the Birdies you may meet:

Safina

Working at Birdie since 2019

Tasha

Working at Birdie since 2022

Sharjil

Working at Birdie since 2019

How
helps
IT leaders

Tools and data - in one powerful ecosystem

Rated Excellent based on 252 reviews

A secure platform that fits seamlessly into your tech ecosystem

birdie is easy to use from an office level and a carer level.

Emma Johnson
,
Head of IT and Admin

Safe, secure homecare technology

Worried whether your technology provider is behind the curve when it comes to best practices to prevent cyber attacks?

Birdie keeps security central to how we build, and we regularly engage with industry leaders to review the vulnerability of our platform. We've achieved ISO 27001, Cyber Essentials+ and NHS Data Security and Protection Toolkit standards, and we're GDPR compliant.

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Get a single source of truth

Birdie's all-in-one system uses structured data and open API integrations.

This means it seamlessly connects with the tools your teams uses every day, so inconsistencies are eliminated and effort is no longer duplicated.

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A platform you can rely on

Struggling with homecare technology that never seems to work and makes you feel like a professional bug catcher? Birdie has an uptime of 99.9%, making it one of the most reliable options on the market - so you can feel confident your teams have what they need, when they need it to deliver quality services.

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Support you can rely on

Is your homecare software’s customer support not stepping up to the plate?

Birdie’s live chat means your users can reach out to a member of our support team and expect a response in 10 minutes or less. This leaves you free to focus on providing true value to the business, rather than remaining the IT helpdesk.

Frequently Asked Questions

What is Birdie?

Birdie is the homecare technology of the future, empowering care business of all sizes to transform the way they care, unlock a new way to operate, and build a supported workforce of carers. Our all-in-one technology, from care management and auditing to rostering and finance, goes beyond just digitising your processes, instead empowering you with the innovative tools you need to stand out and thrive in today’s evolving care landscape.

What types of care businesses use Birdie?

Birdie supports care businesses of all sizes to lead the way in care and grow to new heights. From providers getting ready to onboard their first client to those with years of operating behind them, Birdie can support you. Franchise business or independent model? No problem. Local authority, private contracts or a mix of both? We’ve got you.

What change management support do you provide?

Birdie has helped over 1,000 agencies feel confident making the switch to a new homecare technology. From our friendly customer success team to helpful resources, including a step-by-step implementation checklist, change management guide and extensive training academy, we’ll make getting up and running as smooth as possible. But don’t just take our word for it; see how one of our partners was able to onboard over 500 carers to Birdie.

How long does training take?

We know that adjusting to a new system involves some learning to get started. In order to make this journey with Birdie as smooth as possible, we've created a helpful, easy-to-follow training academy. Our Birdie Academy and step-by-step guides will help you feel confident and ready to get started in as little as 32 minutes.

What kind of support do you offer? Do I have to pay for it?

Through years of working with care agencies, we’ve seen that online chat is the best way to get your query dealt with as quickly as possible. Birdie’s live chat means you and your team can reach out to a member of our support team and expect a response in 10 minutes or less. The best thing? It’s free. You can also access hundreds of articles through the Birdie Help Centre, talking you through the key aspects of the system. Read more about the support Birdie provides!

I’m already using other software. Does Birdie integrate with it?

Birdie is set up to be fully interoperable, with a suite of open APIs and data standards available for integration with other care management systems and software applications. We seamlessly connect with the tools your teams uses every day, so inconsistencies are eliminated and effort is no longer duplicated. Check out our product philosophy here!

Is my data secure?

Birdie takes data security and privacy very seriously. We are fully compliant with the General Data Protection Regulations and Data Protection Act 2018 which ensures that your personal information is protected, handled and stored correctly. We don’t just meet, but exceed, the NHS Data Security and Protection Toolkit standards and are also certified to meet ISO27001 and Cyber Essentials Plus.

How much does Birdie cost?

No matter your business size, we’ve designed a pricing model that treats all our partners fairly. Each of Birdie’s plans has a cost per month, which is derived from the number of hours of care your network schedules and charged at an agreed hourly rate. This helps investment in technology stay proportional with business expenses as your business grows and provides full transparency into how your invoice is calculated. To get a quote, please get in touch with us!

Can I use Digital Social Care Records (DSCR) funds to pay for Birdie?

Yes! Birdie is an NHS England Assured Supplier, which makes us an available digital option for care businesses looking to take part in the Digitising Social Care programme, unlocking potential funding opportunities. Adopting and using a solution from the Assured Supplier List is one criteria for being able to access funding. That funding can be used to set up software, such as Birdie, to take your business and care quality to new heights.

My staff aren’t tech-savvy… Is Birdie easy to use?

Yes! We work with hundreds of agencies all over the country and we hear this concern a lot. We’ve tested Birdie repeatedly to make sure it’s user-friendly, and the easy to use interface is many of our clients' favourite part of Birdie.

What is Birdie Analytics?

Birdie Analytics is the tool we offer, giving you access to rich insights across your care business. From your care planning and delivery to rostering, finance and more, our tool will aggregate this information into easy-to-read graphs and actionable data.

How does Birdie work with Business Intelligence tools?

We understand you may have your own business intelligence tools and would like to centralise Birdie and non-Birdie data. We provide access to raw data, which will enable you to seamlessly import it within your own tooling. We also provide access to our API, for independent data modelling.

What permissions are available in Birdie?

We enable permission levels within the app to be set for your staff so that only carers who've been invited by you can access a client’s information. These are defaulted to the most secure permission levels and can only be enabled by an affirmative action by you. For back-office staff, there are 5 user roles currently available.

How does Birdie authenticate users?

Birdie has two forms of authentication: local via email and SMS, and SSO via Azure. Logging in to Birdie’s Agency Hub is secured by a magic link, with a one-time password sent via SMS when logging into the app. Read here for more about our approach to security.

How is Birdie hosted?

Birdie services and data are hosted in Amazon Web Services (AWS) facilities (eu-west-2) in the UK. Read here for more about our approach to security.

Is all data encrypted in Birdie?

Yes, Birdie encrypts data at rest using an industry-standard AES-256 encryption algorithm. All data sent to or from Birdie is encrypted in transit using 256-bit encryption. Read here for more about our approach to security.

Does Birdie have a Business Continuity and Disaster Recovery plan in place?

Yes, Birdie has a Business Continuity and Disaster Recovery plan in place as required by ISO 27001.

Does Birdie conduct yearly penetration tests?

Yes! We have annual penetration testing by a respected third party, which runs a variety of testing suits against malicious attacks.

Over 1000 partners with more time to care

Ready to see if Birdie might be a fit for your business?

At Birdie, we believe technology should be a catalyst for real change. That's why we're committed to helping homecare providers of any size realise ambitious goals.

Join the 1,000 agencies using Birdie's homecare technology to deliver over 30 million visits per year.

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