Come here to find out about all the latest feature updates and partner news. You'll receive a weekly reminder in the Agency Hub and you can access this page at any time. Any big news, will also come in an email, and at the end of each month we send the product newsletter summarising the biggest stories.
February 19th - We're always thinking, "what next?"
Latest app version: 10.22.3 - time to update the app!
At 4 pm every Friday at Birdie we have an all-staff retro. It's our chance to listen to what everyone has been up to over the week.
As the product marketeer, it's no surprise this is my favourite part of the week. Teams give a little presentation on what they're working on - new features, improvements, developments, ideas, prototypes... Trust me when I say, there's a lot to be excited about.
In case you didn't already know, we love being transparent about what we're working on and share our product roadmap online. You can check out what's being developed at any time. Head to roadmap.birdie.care to find out more and give your feedback.
About Me: Champion person-centered care
Join us on Wednesday 3rd March, at 1 pm as I will be joined by our fabulous Product Manager, Beth to talk all things About Me. As we come so close to the launch, save your spot at this webinar to find out more about:
Why we launched About Me and product demo
How we've designed it using the latest regulatory standards
What does person-centered actually mean?
How will About Me help you to deliver more person-centered care?
Answer your questions about the feature
Help center highlights
As a reminder, you can find lots of answers to questions about how Birdie works in our Help Center. Here are a couple of articles our support team felt you might find useful to check out.
We had a record number of people tune in for our 'Intro to Visit Planning' webinar on Wednesday, and we were delighted. Hearing your feedback live in the session was invaluable and we hope you found it as useful as we did. If you didn't manage to attend or had to drop out mid-way check out the session recording.
Off the back of the success of the Visit Planning webinar, we've decided to make feature-focused webinars a part of our regular product updates. Sign up here.
Join us on Wednesday 3rd March at 1 pm as I'll be speaking by Beth, the Product Manager to lead the team designing the About Me feature. We'll do a demo, give the latest updates, and answer any of your questions.
Double-up alerts - coming soon
A quick reminder that the double-up visit alert we told you about a few weeks ago, will be going live very soon. We'll drop you an email when it's in the app. 👍🏼
This update will apply to our partners who are integrated with rostering software. If you have two carers attending the same visit, they will be alerted to remind them that only one should complete the medication and tasks for the care recipients.
See you next week! 👋🏻
February 5th - TGI Friday
Latest app version: 10.15.0
Over the next few months, we'll be going live with About Me and Visit Planning and we cannot wait. A lot of you have been involved in the feedback and testing of these feature. We'd like to offer a quick thank you from all the team here at Birdie, to yours. We couldn't do it without you. 💛
Visit Planning webinar this Wednesday
Incase you missed the emails, here's another reminder about the webinar we're hosting on Wednesday 10th February at 1 pm to give you all the latest updates on Visit Planning.
We recommend every agency has at least one member of staff come along and hear how Visit Planning is going to work. We can't wait to see you all there!
About Me is coming soon
Who's that lovely lady?
Don't forget that the new About Me profile will mean you can add pictures of your care recipients. 😁
This feature is coming very soon. To read more about what it offers, read the blog.
Is your team using our latest analytics tool to help you monitor and audit your care delivery? Find out more about what we can offer here and speak to your Account Manager if you'd like a demo!
On the topic of auditing, have you checked out our article on medication auditing? It provides tips and advice on how to keep up-to-date on your eMAR monitoring. Read it here.
Also, have a look at our eBook which gives you all the info you need on the 2021 CQC inspection guidelines.
Short and sweet. See you next week! 👋🏻
January 29th - February Feeling
💌 You've got mail - the product newsletter was sent out earlier today. Check your inbox for a summary of January's product updates.
Coming soon: Double-up alerts for carers 👫
This update applies to our partners who are integrated with rostering software.
Soon, if you have two carers attending the same visit, they will be alerted to remind them that only one should complete the medication and tasks for the care recipients.
This should help to reduce the risk of double-up medication errors. It’s being added to the carer app soon.
Coming soon: About Me 💙
The most person-centred care profile is dropping in a matter of weeks and we can’t wait to share it with you, very soon.
To get up to speed on all the benefits of this new feature, make sure you read this blog.
Sign up: Visit Planning webinar 🙋🏻♀️
Join us on 10th February at 1pm to get the latest on the new way to design visits and all its benefits. Meet the team behind the feature and have your questions answered by them in the session.Sign up here.
Did you know?
You can add COVID-19 vaccination to a person’s medical history?
If you search ‘coronavirus vaccination’ in the medical history section of a care recipient’s profile, you can select vaccinated.
We also suggest you use the RAG rating to flag any unvaccinated people.
Help centre highlight 🌟
A few of articles we think you might find handy right now!
We know you have a lot on your plate right now. So we're sending all the positive vibes your way. It's sunny (somewhere), there are vaccines rolling out (somewhere) and it's nearly the end of January (everywhere).
Medications alert update 💊
Now, when you receive a missed medication alert, it'll include:
Which medication was missed
The reason given
Any notes left by the carer
Plus, if no report was received, it'll now show which medication it relates to.
Your opinion matters to us. Outstanding customer support and experience has always been at the heart of what we do here at Birdie. Have your say and let us know what you think is going well and where we could support you better.
It takes just 30 seconds, thank you!
New faces in the Support Team 😁
We've hired two dedicated customer support agents, Alex (left) and Josh (right) to improve your experience with us meaning you'll receive the caring, helpful, speedy and transparent support you deserve!
Know someone who could benefit from joining the Birdie flock? Let us know and to say thanks, you can choose an Amazon gift voucher or money off your next bill.
We'll be sharing more details on both these features in the next few weeks. 🎉
What's the team working on?
To reduce bugs, glitches and make sure Birdie is running perfectly for our partners, the engineers take two weeks at the beginning of every quarter to do improvements. They pause work developing features and focus on a spring clean for the system! 🧼
Help centre highlight
A few articles we think you'll find handy right now...