CQC / Care Stories
July 13, 2019

Elite Care: achieving outstanding CQC with Birdie

Table of Content

The reason we do what we do here at Birdie is to help you deliver the best care possible.

Elite Care is one of our partner agencies. Recently awarded a CQC rating of outstanding in responsiveness, Emma tells us how Birdie is helping to revolutionise care delivery at Elite Care.

Before Birdie, the agency was auditing infrequently, which meant that it was really hard for them to keep track of changes or problems — now, with Birdie, they audit almost automatically, every day, which means that when it comes to being responsive, they scored an Outstanding rating with the CQC.

Agency: Elite Care
Director of Care: Emma
Location: Wigan, UK
Founded: 2018
Time saved: 2.5 hours per week

The challenge

Since launching in 2018, Emma and her team have been on a mission to “break the mould” when it comes to the care they provide. Whether it’s looking after her staff or always being one step ahead when it comes to auditing, Emma knows that outstanding care is about being “on top of it all. Sometimes, as all care managers know, there aren’t enough hours in the day.”

“There aren’t enough hours in the day”

The solution

When it comes to providing quality care, quality people are key. By looking after those people, they will in turn look after your clients. For Emma, making sure that her staff are equipped to deal with the challenges that caring brings, means making sure that their risks are minimised. With Birdie, her staff have everything they need at their fingertips - and she knows what’s happening at all times with real-time alerts.

“Birdie just gives you that extra peace of mind”

The result

There’s no doubt that CQC ratings are important, and for Emma, it’s all about reaching outstanding. Thanks to Birdie, and the real-time alert system, Elite Care can audit the service they provide each and every day, almost automatically. Removing the painful process of monthly auditing means that Emma can catch any issues in real-time, deal with them instantly and keep her clients and her business safe. Plus, it’s all recorded in one place, meaning that she can keep track and stay in control - safe in the knowledge that nothing is going to go missing in a paper file somewhere. So, when it comes to CQC audits, it’s all there at your fingertips - a benefit which has secured Elite Care an outstanding rating in responsiveness. “Now, with Birdie, we audit every morning. We audit every time an alert comes through. It’s over and above.”

Average time saved with Birdie: 2.5 hours per carer per week

The story above outlines how Birdie can really make a difference to agencies just like yours.

If you’re interested in learning more about what we do here at Birdie and how we can help you improve your agency, you can find everything you need to know, here.

Why not get yourself on the road to outstanding right away with a free demo?

While you're here, why not discover how Prioritising People's Lives have managed to reduce the time their carers spend on paperwork by 50% thanks to Birdie? Read the story here.

Get a free downloadable, printable tip sheet to help improve your CQC rating. Just click here to download yours now.

Got a CQC inspection coming up? Why not check out our top tips for getting prepped? Read the blog, here.

Want to find out more about CQC inspections? Check out our blog roundup of a talk held by Deanna Westwood, Head of CQC Inspections, held earlier this year. She talks about CQC's 2021 digital strategy and how they're evolving the ESF framework in the wake of COVID-19. Or if you're looking to capture evidence that proves your business is outstanding, get some top tips here, or find out how to improve your rating, here

You might also be interested in our on-demand webinar which focuses on improving your CQC score with care management software like Birdie.

Sign up for our CQC preparation webinar

Start your journey with Birdie

Let us do the heavy lifting. We'll show you how Birdie is the better way to run your home care business.


People & Operations

Operate efficiently: From building rotas, billing your clients to onboarding your care staff and managing their pay, we've got all your business operation needs covered.

Explore People & Operations

Care Management

Deliver Personalised Care: From creating digital assessments and medication schedules to enabling care staff to deliver care visits, you can cater to all aspects of care, and gain real time visibility.

Explore Care Management

Connecting

Keep everyone in the loop: From keeping family members in the know to coordinating care with local GPs, we've got the tools to connect everyone.

Explore Connecting