Back to blog

The 6C's of Social Care

August 11, 2023
Table of contents

In the world of domiciliary care in the UK, providing compassionate and effective social care is of paramount importance. 

To ensure top-notch care and support, care providers must adhere to the 6 C's of social care. These principles serve as a guiding framework, promoting quality service, and fostering a positive impact on both care professionals and recipients of care. 

In this article, we will explore what social care entails, delve into the 6 C's, understand their significance for care providers, and learn how these principles can be integrated throughout the entire organisation.

What is social care? 

Social care is a critical aspect of the healthcare system that focuses on providing support, assistance, and care to individuals who may require help with various daily activities due to age, illness, disability, or other vulnerabilities. 

The primary objective of social care is to enable people to maintain their independence and improve their quality of life, allowing them to continue living in their own homes comfortably and safely.

In the context of domiciliary care in the UK, social care services are delivered to care recipients within their own homes. Domiciliary care, also known as homecare or home support, is a personalised approach that addresses the specific needs and preferences of each individual, tailoring care plans to suit their unique circumstances.

The individuals who receive domiciliary care may include elderly individuals who need assistance with daily tasks such as bathing, dressing, and meal preparation. It may also include people living with disabilities or chronic health conditions, requiring support to manage their health and maintain a sense of normalcy in their lives.

Social care professionals play an essential role in the delivery of these services. These care professionals offer direct support and companionship to care recipients, helping them with personal care, medication management, mobility assistance, and household chores, among other tasks. Beyond the practical aspects of care, social care professionals also provide emotional support, promoting well-being and preventing social isolation.

What are the 6 C's in social and health care?

The 6 C's in social care are fundamental principles that guide care providers to deliver exemplary services. These principles were introduced by the National Health Service (NHS) in the UK as a means of improving care standards and enhancing patient outcomes.


Demonstrating empathy, understanding, and kindness towards care recipients is crucial. Care professionals should strive to form meaningful connections with those they support, ensuring their emotional well-being is nurtured along with their physical health. As the NHS puts it,

"Compassion is how care is given through relationships based on empathy, respect, and dignity."


Care professionals must possess the necessary knowledge, skills, and training to deliver care effectively. This involves staying up-to-date with best practices, relevant medical information, and the specific needs of each care recipient. Competence ensures that care recipients receive the highest standard of care possible.


Effective communication is a two-way street. Care professionals should actively listen to care recipients and their families, valuing their input and involving them in care decisions. 

Transparent and open communication helps build trust and ensures that the care provided aligns with the care recipient’s preferences and requirements.


In the context of social care, courage means advocating for the well-being of care recipients, even in challenging situations. Care professionals should speak up for care recipients’ rights and safety, and addressing any concerns promptly. Being courageous also involves acknowledging mistakes and taking steps to rectify them.

Read also: What is Whistleblowing in Health & Social Care?


Commitment refers to the dedication and persistence in providing care. Care professionals should be devoted to the improvement of their care recipients’ lives, supporting them through their journey and adapting care plans as needed.

Caring Culture 

A caring culture exists when these principles are ingrained throughout the entire organisation. From top-level management to frontline care professionals, every individual on the team should embrace the 6 C's and reflect them in their actions and decisions.

How do the 6 C’s affect care providers? 

The 6 C's profoundly impact care providers in the domiciliary care sector. Adhering to these principles enhances job satisfaction among care professionals as they witness the positive outcomes of their compassionate and competent care. It fosters a supportive work environment where effective communication allows for better collaboration among team members. By showing courage in advocating for care recipients, care professionals can contribute to positive changes and improvements in the care provided.

According to a report from the Social Care Institute for Excellence (SCIE), incorporating the 6 C's can lead to improved outcomes for care recipients, increased team retention, and enhanced overall quality of care. A positive and caring culture within an organisation can also attract new talent, ensuring a strong and dedicated workforce.

Birdie recently partnered with Home Instead! Find out more about how the journey is going here:

Article continues under this video!

Incorporate the 6 C's of social care throughout the entire organisation 

To truly embody the 6 C's of social care, these principles must be woven into the fabric of the entire organisation. This starts with leadership setting the example and creating a caring culture that trickles down to every level of the team.

Care providers can organise regular training sessions and workshops that focus on the 6 C's, ensuring all team members understand their importance and know how to apply them in their daily interactions with care recipients. Additionally, performance evaluations should assess not only technical skills but also the demonstration of compassion, communication, and courage.

By incorporating the 6 C's of social care throughout the organisation, domiciliary care providers in the UK can create an environment where care recipients receive compassionate, competent, and person-centered care, ultimately leading to improved well-being and an enhanced quality of life for those they serve.

Read also: Person-centred Care: The Complete Guide

The 6 C's of social care form the bedrock of effective domiciliary care in the UK. By embracing compassion, competence, communication, courage, commitment, and nurturing a caring culture, care providers can ensure that care recipients receive the best possible support and live their lives to the fullest in the comfort of their own homes. 

Embodying these principles creates a positive and fulfilling work environment for care professionals, ultimately benefiting both the recipients of care and those providing it.

Want to try Birdie for your business? Hit the demo button below.

We think you’ll love it. However, there’s no obligation to buy, no sales pitch and no commitment.

See if it suits you.

Let us show you how birdie can help

You're the expert. You deserve home healthcare technology that motivates your team and helps you grow.

Join our mailing list

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.