The Birdie Family App
Give families real-time visibility into care, so your team spends less time on the phone.
How it works
1. Invite family members
Add family members through the Agency Hub. They'll receive an invitation to download the app and set up their account in minutes.
2. Families follow care in real time
Family members log in any time on iOS or Android to see visit logs, wellbeing summaries, and upcoming schedules.
3 Access is protected by default.
All family views are read-only, so care records can't be changed. You can revoke access for any family member at any time.
How it helps
Give families a real-time window into care
From visit updates to daily wellbeing summaries, families always know their loved one is in safe hands.
- View care logs, visit reports, photos and any concerns raised, updated in real time after every visit
- Access daily wellbeing summaries covering mood, food intake, and physical health
- Agencies can share upcoming visit schedules for the next seven days, automatically updated if plans change
- View care plans and assessments for a full picture of their loved one's personalised care
- Give private pay families the transparency they expect, and the confidence to choose your agency over others
"There is loads of information on the system, the clients and families love it. They can read the notes and check in on their relatives, so that is brilliant."
Shelley Goslin, Registered Manager at Alexandra's Community Care
Cut down on calls and queries
When families can find what they need in the app, they stop ringing the office, freeing your team to focus on care.
- Families self-serve answers to the questions that would otherwise land with your team
- Access care information any time on iOS or Android, day or night
- See the carer name, visit times, and completed tasks without chasing
Control what families can access
You decide who has access, with full oversight of family connections across all the people you support.
- Invite family members through the Agency Hub and revoke access at any time
- Families can only ever see information about their own loved one - never other care recipients
- Keep care records protected with read-only access for all family users
"It's a really great system, we are really pleased as it allows us to keep in touch, check times people have visited, his mood etc. When I am on holiday, I can check on him - it's hard to remember what it was like before this system!"
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Frequently asked questions
Is the Family App free for families?
Yes - the Family App is completely free for families and care recipients to download and use. There's no cost to set up or maintain family access. Agencies simply invite family members through the Birdie platform and they get instant, secure access.
What can families see in the Family App?
Family members can access information about their loved one's care at any time, from anywhere. They can see visit logs, including the name of the carer who checked-in, the time they checked-in and out, and information on care notes, tasks, medication and observations. They will not be able to see any personal information about your carers, such as their date of birth or contact number.
Can I control what families see?
Yes. You have control over which family members have access and what information they can see. You can invite family members through the Agency Hub, and you can revoke access at any time. Families can only view information about their specific loved one, and all access is read-only to protect the integrity of your care records.
Can families send messages through the app?
Currently, the Family App is designed as a read-only tool for viewing care information. Families can view care updates, visit reports, and wellbeing summaries, but they cannot send messages to carers or leave notes on visits. For any questions or concerns, families should contact the care agency directly. The real-only Family App helps to avoid blurring lines of communication which can make it harder for agencies to maintain a proper care record, and is based on feedback from our co-development partners throughout the product development process. For more on how we build, visit the Smarter Care Lab.
How does Birdie keep care information secure?
Birdie is fully GDPR compliant, Cyber Essentials certified and we are undertaking our ISO 27001 certification. Family members can only access information once you have sent them an invitation and they have created an account with a secure password. You can also revoke access at any time through the Agency Hub.
Ready to work smarter, not just harder?
Transform your homecare agency with technology that connects, informs, and supports your team every step of the way.
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99.9% uptime
99.9% uptime
99.9% uptime
99.9% uptime