On July 9, the CQC and Healthwatch England launched a brand new campaign, to help services identify and, more importantly, address issues and support people experience by encouraging feedback of health and social care services across England.
The aim of the survey is to understand if your care has been disrupted by COVID-19 and how it has impacted on health and social care services - whether it’s good or bad, we at Birdie are actively encouraging everyone to share their views.
It only takes five minutes and your feedback can help NHS and social care services understand the steps they can take to improve care for you and your loved ones.
As a care provider, you can share your own experiences and you can encourage your clients and their families to share theirs too.
Shout about the campaign on social media by using #BecauseWeAllCare and with the free resources available to download here.
Why not send an email to staff and clients and include the link above. You can even share this blog post with them, so they can gain a little more understanding about the campaign and what they need to do.
“This research clearly shows the public’s appreciation for the care and support they and their loved ones have received and it’s inspiring that people are now looking for ways to channel this into practical action.
“Now more than ever, every voice really does matter. It’s only by hearing what’s working and what’s not, that health and social care providers can improve the quality of care and support that they are delivering.”
You can also contact your local Healthwatch by phone or by email to share your experience, or for information about local services and support. Find your local Healthwatch here.
“As the UK looks to the future after COVID-19, it’s never been more important for people to share their experiences of care.
“Services won’t bounce back overnight. There’ll be problems to tackle but also opportunities to make care better.”