The Birdie Carer App
Give carers everything they need to deliver safe, documented, CQC-ready care from anywhere. Trusted by over 50,000 carers.
How it works
1. Check the rota
Carers view upcoming visits, care plans, and contact details before heading out. Live updates sync instantly if anything changes - no lag, no surprises.
2. Deliver the visit
Follow task lists and medication instructions step by step, checking in and out with location verification.
3. Record and report
Log observations, raise concerns, and complete visit notes in seconds, with everything syncing back to the office automatically.
How it helps
Prepare carers before every visit
Give carers everything they need to arrive informed and ready, with visit details and care plans always up to date.
- View upcoming visits with addresses, contact numbers, and access instructions in one place
- Access person profiles with preferences, allergies, mobility needs, and communication requirements at a glance
- Always have the latest schedule and information at your fingertips with instant syncing - changes are reflected the moment they're made in the office
- Receive important messages and rota changes from the office - sent directly from Birdie's Agency Hub, your back-office platform
Deliver care confidently at every visit
Step-by-step task lists and clear medication instructions mean carers always know what to do, wherever they are.
- Follow task lists for every visit, from personal care to meal preparation
- Administer medication safely with clear eMAR instructions, including PRN protocols and digital body maps
- Check in and out with GPS or QR code location verification to protect both carers and clients
- Work offline in areas with poor signal, with everything recorded syncing automatically when back online
Record observations and raise concerns instantly
Simple, fast documentation means carers spend less time on paperwork and more time on care, with nothing falling through the gaps.
- Log visit notes quickly using text or voice-to-text
- Record observations for mood, wellbeing, food intake, and other important details during or after a visit
- Share timestamped photos and body maps for urgent or clinical issues
- Raise concerns directly in the app, sending an instant alert to the office with a complete audit trail
Give carers visibility of their hours and absences
Clear timesheet breakdowns and in-app absence management reduce back-and-forth and give carers confidence in their pay.
- View a full timesheet breakdown of hours worked, travel time, and mileage before payroll runs
- Submit absence requests directly in the app and track their status in real time
- Receive instant confirmation when requests are approved or declined
“If they're (the care team) happy, we're happy. They do love it. That's one of the biggest things for us...from the fundamentals of just going live and getting that done, it showed it was intuitive and that people can use it.”
Message Centre
Quickly send updates - from rota changes to company news - to carers throughout their busy day
Family App
Medication management & eMAR chart software
Manage everything from daily medications to PRN protocols with ease.
Frequently asked questions
Does the Carer App work offline?
Yes. The Birdie Carer App is designed to work in areas with poor or no signal. Carers can access care plans, complete tasks, and record visit notes offline. All information syncs automatically when they reconnect. The app only uses about 0.6MB of data per visit report, so it works well even with limited mobile data.
How do carers get trained on using the Carer App?
The Carer App is designed to be intuitive and easy to use from day one. Most carers pick it up quickly without extensive training. Birdie also provides access to the Birdie Academy with video tutorials, help articles, and step-by-step guides. Your agency can also use Birdie's onboarding resources to train new carers as part of their induction.
Can I see where my carers are during visits?
Yes. The Birdie Carer App records carers' location at check-in and check-out, so you always have a verified record of where care took place. Care coordinators can view the exact location data for any check-in or check-out event directly in the Agency Hub. This gives you the visibility you need for compliance, dispute resolution, and quality assurance - without requiring constant live tracking, protecting carer privacy.
How does Birdie prevent check-in fraud?
You can require carers to verify their location using GPS geolocation, a QR code kept in the client's home, or both at the same time. When both methods are enabled, carers must pass both checks before a visit is accepted - making it significantly harder to check in remotely or fraudulently. All check-in and check-out events are logged with a full audit trail, so you have a clear, timestamped record for every visit.
What devices can carers use the Carer App on?
The Carer App works on both iOS (Apple) and Android smartphones. Carers download the app from the App Store or Google Play Store, log in with their credentials, and they're ready to go.
Can carers see their rota and any changes in real time?
Yes. The Carer App shows carers their upcoming visits in real time. If a care coordinator updates the schedule in the Agency Hub, the carer app updates instantly. Carers will always see the most up-to-date information about where they need to be and when by opening or refreshing their app.
How secure is the information in the Carer App?
The Carer App is built with security at its core. All data transferred between the Carer App and Birdie's systems is encrypted. Carers only see information for the people they're scheduled to visit, and access is controlled by your agency through the Agency Hub. Location verification during check-in/out provides an audit trail, and all actions are logged for compliance. Birdie is ISO 27001 certified and meets all GDPR requirements.
How do carers submit absence requests in the app?
On Birdie's Upgraded Rostering, carers can submit absence requests directly in the Carer App. They select the dates and type of absence (holiday, sick leave, etc.), and the request feeds straight to the office for approval. Carers can also track the status of their requests in the app. This streamlines HR admin from both sides, reducing back-and-forth and giving managers a central view of team availability.
Ready to work smarter, not just harder?
Transform your homecare agency with technology that connects, informs, and supports your team every step of the way.
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99.9% uptime
99.9% uptime
99.9% uptime
99.9% uptime