Trusted by 1,000+ agencies
60M+ visits delivered annually
Why it matters
The first-generation system struggle
Medication errors due to unclear instructions and poor communication
Scattered client information across paper files and disconnected systems
Endless assessments that consume time without adding real value
Struggling to prove care quality during inspections
Changing client needs and health conditions causing chaos
Admin distracting your team from actual care delivery
The smart solution
Clear medication management with eMAR charts and PRN protocols
Complete client picture in one place with digital care plans and assessments
Streamlined assessments that recommend only what's relevant
Evidence-based quality monitoring with Q-Score and analytics
Proactive insights that spot trends before they become problems
Connected workflows that eliminate duplication and reduce admin burden
What it does for you
Get the full picture of each client
See everything about your clients in one place with organised, up-to-date information.
Key features:
Digital care plans keep every detail organised from medication schedules to personal preferences
Structured assessments and digital body maps make client needs crystal-clear
Client information profiles contain all details you need to build trust and rapport
Store consent forms, care delivery terms and other client documents
Cut down on medication errors
Track medications clearly with precise instructions and comprehensive protocols.
Key features:
eMAR charts provide carers with precise instructions on what to give and when
PRN protocols give all information carers need for confident as-needed administration
Digital body maps show exactly where topical medications should be applied
Pre-built reports show whether medications are being recorded properly
Detailed logs provide records of outcomes, timing and administration methods
Eliminate assessment headaches
Stop spending endless time on assessments with smarter tools.
Key features:
Structured assessments are best-in-class, up-to-date, and fully regulatory compliant
Dynamic recommendations suggest further assessments based on what you've recorded
The assessment review tool makes it easy to review and deliver responsive care
Over 25 specialised assessment areas cover all care and risk requirements
Easily audit assessment completion rates and dates to make sure everything stays on track
Prove your quality of care
Show inspectors real evidence of your care delivery with objective data.
Key features:
Birdie's unique Q-Score based on CQC criteria helps evidence your rating across all areas
Comprehensive analytics help you track quality improvements with objective evidence
Complete audit trail from assessment through to care delivery
Stay responsive to changing needs
Spot trends in client wellbeing before small issues become big problems.
Key features:
Clear reporting shows when and why a client's risk level has changed
Track how many observations carers record per call for holistic, person-centred care
Real-time alert inboxes help you stay on top of urgent concerns
Clinical observations help spot subtle changes in wellbeing before they escalate
Connected analytics transform isolated data into actionable insights
Work collaboratively
Share what matters with families and healthcare professionals.
Key features:
Recipient-specific sharing codes ensure vital information is shared only with authorised individuals
Third-party access feature makes it easy to securely share clinical details with nurses, councils and emergency workers
The Birdie Family App keeps relatives informed about their loved one's care and wellbeing
GP Connect seamlessly accesses client health records, saving hours of back and forth
How it works
Three interfaces working as one:
The Agency Hub
For office staff to manage care plans, assessments and client information
The Carer App
Putting client information, tasks and medication schedules at carers' fingertips
The Family App
Keeping relatives informed about their loved one's care and wellbeing
Key care management features:
Digital care plans
Person-centred care aligned to unique client needs and goals
eMAR medication management
Reduces errors with clear scheduling and comprehensive protocols
25+ digital assessments
Structured, regulatory-compliant assessments covering all care areas
Assessment review tool
Makes it easy to review and deliver responsive care
Digital body maps
Record everything from cuts to pressure sores with visual precision
PRN protocols
Comprehensive information for confident as-needed medication administration
Clinical observations
Track vital signs and document test results
Family app
Keep relatives informed about their loved one's care and wellbeing
Secure call monitoring
Ensures care is delivered at the right time and place
Third-party access
For secure information sharing with healthcare professionals
GP Connect
Seamlessly access client health records, saving hours of back and forth
Essential tasks
Clearly labelled for carer priority and safety
E-signature
For paperless onboarding and documentation
Document upload
Store consent forms, care delivery terms and other client documents
Recipient-specific sharing codes
Protect sensitive information while enabling authorised access
Periods of inactivity
Identification helps manage when clients won't need visits
See everything, miss nothing
Analytics that drive better quality care:
Q-Score
Helps you be inspection-ready at all times with CQC criteria benchmarking
Monthly Active Clients
Shows business growth compared to previous months
Client Details
Provides demographic and service information at a glance
Client Risk Level Changes
Tracks when and why risk levels change
Medication Tasks Completed
Monitors compliance with medication recording and administration
Care Tasks Completed
Shows the percentage of scheduled tasks completed per visit
Observations & Visit Notes
Tracks additional client information being recorded by carers
Assessments
Shows the percentage of clients with up-to-date assessments
Care Circle Members
Tracks family engagement with the Family App
Concerns
Breaks down incidents, accidents, medication issues and when they were raised
Medical History
Shows numbers of clients with selected medical conditions
Client Observation Logs
Provides complete list of all observations and notes logged by carers
Proof it works
26%
Faster medication resolution
92%
of Birdie users report overall care quality improvements
76%
of Birdie users report improved evidencing of care quality
Additional supporting benefits:
Over 1,000 care providers leverage Birdie to deliver person-centered care
The majority of Birdie partners are rated Good or Outstanding by the CQC, with many crediting Birdie's comprehensive analytics for their success.
Ready to transform your care delivery?
From scattered information to complete care clarity: Deliver care that truly changes lives.
Care more, worry less with smart technology that's always by your side.
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26% faster alerts
92% quality improvements
Person-centred care
99.9% uptime