What to expect

In a competitive market, an ‘Outstanding’ CQC rating is more than a compliance badge – it’s your key to growth. It helps you stand out to private clients, win more competitive tenders and build a reputation for excellence.

But how do you get there? Hear from the leader of an Outstanding-rated agency and learn how to make excellence your everyday standard. They'll share the practical, week-to-week changes that make the biggest difference, and show you how to build a powerful evidence portfolio without the admin burden.

What we'll cover

• The ‘before and after’ week: See what operational changes an Outstanding-rated agency made to their weekly meetings and processes.
• The 5-domain self-audit: A simple framework to identify your biggest gaps and opportunities between a ‘Good’ and ‘Outstanding’ rating.
• Low-admin evidence: Learn three practical ways to turn daily tasks – like care notes and team meetings – into powerful evidence.
• The business case for Outstanding: Understand how your rating directly impacts private client conversion rates and tender success.
• Your 90-day plan: Walk away with a clear, step-by-step plan to start making changes this week, this month and this quarter.

Who you'll hear from

• An 'Outstanding' leader to be announced!
• Olivia Wakefield, SME Account Manager at Birdie
• Lucy Rollinson-Ogilvie, Senior Content and Community Lead at Birdie

This session is built on real-world experience, not CQC theory. You'll get an honest, peer-to-peer perspective on what it really takes to build a commercially successful, Outstanding-rated agency.

Ready to grow your business and get the rating you deserve? Book your free spot now.