10 decisions to make before 2027

A free online webinar for homecare agency owners and directors.

From 1 January 2027, staff can claim unfair dismissal after six months’ service instead of two years. It’s one of 10 decisions coming up for homecare agencies, and we cover all 10 in under an hour. For each one, you’ll get what’s changing and when, the decision to make, and one thing to do about it before the end of the year.

The 10 decisions

1. Tighten your probation reviews before staff can claim unfair dismissal at six months, from 1 January.
2. Find out which of the people you support rely on an analogue telecare alarm, ahead of the analogue phone switch-off due to finish on 31 January.
3. Set your April 2027 pay rates, including the gap you keep for senior care workers.
4. Set your 2027 private rates, and build the case you’ll take to commissioners for a fee uplift.
5. Check who on a zero-hours contract works a regular pattern, ahead of new guaranteed hours rights expected in 2027.
6. Plan how you’ll hire in 2027, now that overseas recruitment for care worker roles has closed.
7. Decide who owns your evidence for each of CQC’s five key questions before the regulator’s new framework comes in.
8. Write your AI policy: what staff can and can’t put into AI tools, especially about the people you support.
9. Pick the three or four numbers you’ll check every month in 2027.
10. Put every contract renewal and notice date in the diary, including software, phones and insurance, so nothing renews without a decision.

What you’ll get

• What’s changing and when, in plain English
• The decision to make, and one thing to do before the end of the year
• The recording, sent to everyone who registers, so sign up even if you can’t make it live
• A follow-up email picking up the questions you add to the chat

Who it’s for

Owners and directors of homecare agencies, who’ll be making most of these calls for 2027. Registered managers are welcome too, as CQC evidence and telecare checks often sit with you.

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