Everyone connected, every step of the way
Managing your care business shouldn't mean juggling different systems for different users and different jobs. When there aren't enough hours in the day, our three purpose-built apps help care agencies, carers, and families stay connected and informed on every part of the process.
50,000+
Care professionals use Birdie
120,000+
Family members connected
60M+
Visits coordinated annually
+ Everything syncs in real-time
Why three apps matter
The tech juggling act
The pain of disconnected tools:
The Connected Solution
The power of connected apps:
Office staff using one system, carers using another
One platform, three perfect interfaces
Families calling constantly for updates
Real-time information for everyone who needs it
Information gaps between different users
Families stay informed without constant calls
Manual updates across multiple platforms
Seamless handoffs between office, field, and family
Everyone working with different information
Everyone working from the same source of truth
Meet your three apps
The Carer App
The essential tools in carers' pockets
Empower your carers to deliver exceptional care. Put everything your carers need right in their pockets with the Carer App. They can access client information, complete tasks, record medications, and document observations with ease—even in areas with poor signal. The result? Less admin time, fewer errors, and more focus on what matters: providing quality care.
User benefits:
Works offline with poor signal (0.6MB data usage)
Everything needed for each visit
Simple, intuitive interface
Real-time communication with office
Key features:
The Agency Hub
The command centre for your care business
Give your office team complete control. Transform how you manage care from the Agency Hub. Your managers and coordinators can oversee every aspect of your business from care planning to compliance—all in one place. With real-time alerts and comprehensive reporting, you can spot and solve issues before they affect your clients or your bottom line.
User benefits:
Complete operational oversight
Real-time alerts and notifications
Comprehensive reporting suite
Integrated workflow management
Key features:
The Family App
Peace of mind for loved ones
Keep families in the loop effortlessly. Stop fielding constant calls for updates. The Family App gives relatives secure access to care information, letting them check visit times, carer notes, and client wellbeing whenever they want. You can even track what percentage of clients have family members actively using the app, so you can identify opportunities to invite more relatives.
User benefits:
Reduces calls to your office
Everything needed for each visit
Transparent care delivery
Peace of mind for relatives
Key features:
See how they connect in real-time
Real-time synchronization example:
1.
Carer completes visit on mobile app
Carer checking off tasks and recording notes
2.
Information instantly appears in Agency Hub
Office dashboard updating with visit completion, task status, and any alerts
3.
Family receives automatic update
Family app notification with visit summary and carer notes
4.
Data flows to billing and scheduling
Visit data automatically generating billing information and informing future scheduling
What this means for you:
No duplicate data entry
Information entered once, available everywhere
Real-time visibility
Everyone sees the same up-to-date information
Automatic workflows
Visit completion triggers multiple system updates
Reduced admin
Less time managing information, more time caring
A day in the life: All three apps working together
Our reliability promise
Carer App
Carers check their daily rotas and receive any important messages
Agency Hub
Office coordinator reviews today's schedule and any overnight alerts
Family App
Families see confirmed visit times for their loved ones
Visit in Progress
Carer App
Carer arrives at client, checks in with location verification, reviews care plan
Agency Hub
Office sees real-time visit confirmation and can monitor progress
Family App
Family receives notification that visit has started on time
Care Documentation
Carer App
Carer records medications given, completes care tasks, notes client mood
Agency Hub
All information instantly appears in client records and analytics
Family App
Family sees summary of care provided and client wellbeing update
Concern Raised
Carer App
Carer notices client seems unwell, raises concern through app
Agency Hub
Urgent alert appears in inbox, care manager can respond immediately
Family App
(If appropriate) Family receives notification about concern and response
Schedule Adjustment
Carer App
Affected carers instantly receive updated rotas and visit details
Agency Hub
Emergency visit needed, coordinator adjusts schedule for multiple carers
Family App
Families automatically notified of any changes to their loved one's visits
End of Day
Carer App
Carers submit timesheets and receive tomorrow's schedule
Agency Hub
Complete overview of all visits completed, any issues resolved, tomorrow's preparation
Family App
Families have complete picture of their loved one's day
What each app does for you
Save time, reduce mistakes, and keep everyone on the same page—all in one system.
For Care Managers & Coordinators
Complete operational control:
Oversee entire operation from one dashboard
Real-time alerts when attention needed
Comprehensive reporting for quality and compliance
Integrated scheduling, care planning, and finance
Data-driven insights for business decisions
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"I can't believe just how much quicker everything is now that everything is all in one place. This also means that the sole responsibility doesn't just fall on me."
Shelley Harlin
Registered Manager
For Care Professionals
Everything needed for excellent care:
All client information in your pocket
Simple task lists and medication schedules
Easy documentation and note-taking
Offline capability for areas with poor signal
Direct communication with office team
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"It makes me feel I am a professional and I am grateful that I am looking after loved ones by providing quality care and ensuring my clients' safety and comfort. It makes me feel strong and independent."
Owomero Bridget
Care Professional
For Families & Loved Ones
Peace of mind and transparency:
Real-time updates on loved one's care
See who visited and what care was provided
Track wellbeing and mood over time
Secure messaging with care team
Reduce need to call office for updates
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"It's a really great system, we are really pleased as it allows us to keep in touch, check times people have visited, his mood etc. It's marvellous."
Daughter of Britannia Homecare Care Recipient
Built for reliability
99.9% Uptime guarantee
All three apps connect to the same secure platform, ensuring everyone has access to the information they need, when they need it. With 99.9% uptime and regular updates, you can count on Birdie to keep your care operation running smoothly and efficiently.
Security Across all apps
Enterprise-grade security for all three interfaces
Role-based permissions ensure appropriate access
Data encryption in transit and at rest
Compliance with NHS Data Security standards
Performance optimised
Carer App:
Minimal data usage (0.6MB per report)
Agency Hub:
Fast loading even with large datasets
Family App:
Optimized for ease of use across all devices
All Apps:
Regular updates with new features and improvements
Trusted by the care sector
50,000+
Care professionals use the Birdie Carer App daily to deliver person-centered, quality care across the UK.
120,000+
Family members used Birdie's Family App for total peace of mind in 2024, staying connected to their loved ones' care.
60M+
Care visits were delivered using all three Birdie apps in 2024 - that's a lot of seamless coordination.
1,000+ agencies using the complete platform
99.9% uptime across all three apps
0.6MB average data usage for carer app
Regular feature updates based on user feedback
How to get all three apps working for you
Step 1
Agency Hub Setup (Week 1-2)
Set up your central command centre with data migration support and admin training. Your office team learns the platform while we ensure all your existing data transfers seamlessly.
Step 2
Carer App Rollout (Week 2-3)
Deploy the Carer App to your team with comprehensive training and support. We help ensure every carer feels confident using their new tools before going live.
Step 3
Family App Invitation (Week 3-4)
Invite families to join the platform and experience transparent care delivery. We provide templates and guidance for introducing families to their new visibility.
Step 4
Full Integration (Week 4+)
All three apps working in harmony with ongoing support and optimization. Regular check-ins ensure you're getting maximum value from the connected platform.
Ready to connect everyone in your care operation?
See how different it feels when your office team, carers, and families all work from the same information in apps designed specifically for their needs.
Save time, reduce mistakes, and keep everyone on the same page—all in one system.
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99.9% uptime
99.9% uptime
99.9% uptime
99.9% uptime
Agency Hub: Complete operational control
Carer App: 50,000+ daily users
Family App: 120,000+ connected families
Platform: 99.9% uptime guarantee