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AI reached homecare before the rules did, and your team is probably already using it, signed off or not. Someone is pasting visit notes into ChatGPT, or trusting an AI-written care plan a little too readily.
Most AI in care works out of sight: hidden from families, unable to show its reasoning, making calls that should sit with a qualified person. That is where GDPR breaches, CQC candour issues and safeguarding gaps start, and the CQC's sector-specific frameworks are already in consultation.
What you'll get from this session
The ten mistakes happening in real agencies now, and the risk behind each. You will leave able to audit the AI your team uses today, explain why a generic tool is riskier than software built for care, and fix the most urgent gaps within 30 days. You also take away a checklist for any tool, plus a live look at AI getting it wrong and a human catching it.
About our speaker
Ryan Monks is a Staff AI Engineer at Birdie, building the platform's AI features and shaping how AI behaves in regulated care. He will show what good and bad AI look like in practice, drawing on what Birdie sees across more than 1,000 homecare businesses.
Upcoming Webinars
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'"Our customer satisfaction is running at 98% - you don't get that if you don't get the basics right. One of the things Birdie does is it helps us to get it right every time."'
James Deeley,
CEO Alina Homecare
Ready to work smarter, not just harder?
Transform your homecare agency with technology that connects, informs, and supports your team every step of the way.
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