CQC Inspection Preparedness
CQC tips and guidance from an industry expert!
Welcome to the third episode of The Foundational Series from Flock, powered by Birdie!
In this episode, we’re joined by Karen Ritson to talk all things inspections! Karen is the founder of the Outstanding Care Consultancy and has 15 years of experience working for the CQC as an inspector. Karen also played a key role in developing the guidance inspectors now use to reach a judgement about the rating they award homecare providers. Let’s see how a combination of technology and teamwork can help deliver a successful result every time!
In this episode, you'll find out:
- Learn when the best time is to start preparing for a regulatory inspection
- Understand some tangible actions you can take to prepare based on what information the CQC has provided
- Learn how to break down tasks into smaller goals to help you get better results without causing unnecessary stress to you, your team or your clients
'"Our customer satisfaction is running at 98% - you don't get that if you don't get the basics right. One of the things Birdie does is it helps us to get it right every time."'
James Deeley,
CEO Alina Homecare
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