Build the rota once, let it power your business.
Upgraded Rostering is template-driven scheduling built into the same record as your care plans, medications, funding and audit trail.
Set the pattern once and the rolling rota materialises on its own.
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Trusted by 1,000+ agencies
60M+ visits delivered annually
Built with agencies, not at them
A few years ago we launched rostering on our built-as-one platform. It was tied into care management in a way no other platform had managed, which made co-ordinating care simpler and safer.
But it wasn't as good as we wanted it to be.
So we didn't patch it. We rebuilt the roster from the ground up, with agencies in the room, and it's now run over 3 million visits.
If the Birdie in your head is the one you saw back then, it's time to take a new look.
What's changed, and why it's worth bringing home
Build the rota once, not once a week
Multi-week client templates turn rostering from a weekly job into one that's built once and repeats. Create templates from one to eight weeks that populate carers' apps automatically, and edit a single week without breaking the pattern. This is the repeatable scheduling you kept a separate engine for, now native to your care record.
See your whole week at a glance
The most-requested feature is here. The weekly view shows your entire roster across seven days on one screen, so coverage gaps and workload are easy to spot. Filter by group, transport, gender and availability to find the right carer fast.
Effortless schedule changes
Adjustments are far more intuitive, especially one-off changes. Move a visit time or handle an exception without the old cumbersome steps, and the change flows straight to the carer and the care log.
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Advanced conflict detection
Upgraded Rostering flags scheduling conflicts before they happen: availability clashes, and visits moved outside the session their activities belong to. Because the roster shares your care record, it catches planning errors your separate system can't see.
Runs and shift pay
We've now introduced the ability to schedule your carers in runs and pay in shifts, so you can adapt to different models of service.
Powerful new analytics
Real-time insight into roster performance and efficiency, reading from the same numbers as care and finance, so you make decisions on one source of truth rather than a spreadsheet stitched across two systems.
What went into it
400+ hours
of direct research with agencies
50+ features
built from agency feedback
Hundreds of agencies
shaped the design
3.1m hours of care
already delivered on it
The result is a roster that's part of your care operation rather than a system running alongside it - so a good care plan turns into care that actually gets delivered that way.
Hear from care agencies who've made the switch
Don't just take our word for it, hear from care providers who have switched to our Upgraded Rostering.
"The biggest impact for us at the moment is the scheduling. Having fixed templates that we can send to the carers' phones has made a massive difference. It's probably saved us four or five hours a week on just scheduling."
"A lot of the functions to change visit times are a lot easier. We've been able to just move things into the date rather than going in and changing dates and then having to refresh it or move it all again."
“Our rota is done. We're more prepared for the next few weeks than we could have been for the next two days on our previous system, and that's the point, that's the difference it's making to our working day.”
Upgraded Rostering vs. other leading rosters
75%
faster at client templating and schedule setup
40%
faster at identifying and assigning the right carer
30%
faster at making changes to the tasks and medications to be delivered
Ready to take a look?
The walkthrough is about an hour, online and free. Someone will call you for five minutes beforehand to ask what you're running now, so we can show you your operation rather than a generic tour. And if we're not the right fit for how you deliver care, we'll tell you.
Frequently asked questions
Is it really different from the roster I looked at before?
Yes. We rebuilt it from the ground up with hundreds of partners. It now runs multi-week templating on your care record, has delivered over 3 million visits, and 100+ partners are live on it.
Will there be training for my team?
Absolutely. We'll provide comprehensive training through live webinars and an online training course to accommodate different learning styles. Our support team will be available to help you navigate the process and answer any questions along the way.
What does switching actually involve?
An implementation team, data migration, and training for your coordinators and carers. We'll be straight about the setup cost: getting your templates right takes real work up front, and after that your weekly job is only the genuine changes.
Our week never looks the same. Won't templates be too rigid?
The template holds the intended pattern; overrides and one-off visits handle real life, visibly and with a record of what changed. A one-off change never quietly becomes the new normal, which is the failure mode of copying last week forward.
Ready to bring it all together?
You already trust Birdie with your care. Let's talk about the roster that runs on the same record.
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99.9% uptime
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