Agency Hub

Discover how Birdie helps your care agency stay on top of quality and compliance every single day - not just when an inspector is due. Birdie's centralised Inbox brings every alert, concern, and missed visit into one real-time feed, so nothing slips through the cracks. From there, you can create linked actions, tag them to CQC key lines of enquiry, and build a complete, timestamped audit trail that proves your team identified issues, acted quickly, and closed the loop. When inspection time comes, your evidence is already organised and ready.

Access key metrics across finance, care management, and workforce performance in one intuitive view. Make smarter decisions with real-time data that drives improvement.

Transform how you manage care schedules with an intuitive template-based approach. Assign carers directly to visit schedules for predictable rostering, edit individual visits without affecting entire schedules, and enjoy clear visual indicators that show when changes have been made. With support for up to four carers per visit, each with customisable start and end times, our upgraded rostering delivers the flexibility all care agencies need.

Discover how Birdie's Carer App puts everything your care staff need right in their pocket - from viewing their rota and delivering visits, to managing timesheets and requesting time off. Designed to work reliably even in areas with poor signal, the app guides carers through every visit with clear tasks, medication prompts, and care notes, so nothing gets missed and the office always has a live picture of what's happening in the field. Real-time alerts, geolocation check-ins, and a built-in message centre mean your whole team stays connected and your compliance evidence builds itself as you go.

Streamline care delivery with instant access to GP records directly from your Birdie dashboard.

Help every member of your team deliver outstanding care - take this tour to see how to set up a new client's care plan

Delivering medication is a critical part of high quality care - see how Birdie's smart technology makes it simple

Providing the right support during onboarding can be the difference between an engaged care team and a revolving door. See how Birdie's smart technology provides a streamlined onboarding experience, so you can get impact from new staff quickly.

Discover how Birdie's invoicing module closes the gap between care delivered and cash received - automatically. Because Birdie is built as one platform, completed visits flow directly from your roster into invoicing, eliminating manual reconciliation and reducing errors before they happen. Set up flexible rate cards and payer contracts once, then generate and send accurate invoices in bulk within days of your billing period - including automatic splitting across multiple funding sources. Pair it with Birdie Analytics to see exactly where your revenue is coming from, and where to improve.

Discover how Birdie manages medication end to end - from setting up error-free schedules in the Agency Hub, through to carers administering with confidence in the field, and auditing every outcome in real time. Connected to the NHS dictionary of medicines and devices, Birdie's medication module ensures accuracy from the start, with digital body maps, clear carer prompts, and instant alerts if anything is missed. Back in the Agency Hub, your eMAR chart updates automatically, giving you a complete, colour-coded record of every medication administered, by whom and when - ready to export for CQC inspections at the click of a button.

Discover how Birdie's payroll module generates accurate gross pay data directly from the visits your carers actually deliver - no spreadsheets, no reconciliation, no surprises at payday. Flexible pay and travel rate setup covers every scenario, while confirmed visit data flows automatically into each pay run, including travel time, mileage, ad-hoc expenses, and National Living Wage top-ups. When your pay run is ready, export a clean file straight to your payroll software - turning a process that can take days into one that takes minutes.

Discover Birdie's Q-Score - the unique report that uses your own operational data to benchmark your agency's performance against CQC criteria, so you always know where you stand before an inspector does. Tracking 13 performance metrics across care planning, call monitoring, medication management, carer engagement, and alert responsiveness, the Q-Score gives you a live, CQC-aligned rating that updates regularly and lands in your inbox every month. Drill into any category to find the exact clients or carers behind the score, act on what you find, and watch your rating improve in real time.

Discover how Birdie's SmartPlans turns your client assessment conversation into a completed care plan - without hours of post-visit write-up. Simply record your conversation in the Birdie app, and SmartPlans analyses the transcript to generate AI suggestions for each assessment field, cited back to the exact moment it was said, ready for your assessor to review and confirm. Built natively into Birdie with clinical safety at its core, every suggestion is auditable and CQC-defensible - and nothing is saved until a human actively approves it. 86% of Birdie customers say assessments currently take between one and four-plus hours end to end. SmartPlans makes that a review, not a write-up.