The Q-Score
Birdie's unique Q-Score uses your care data to show you where you stand against CQC standards.
How it works
1. Use Birdie as normal
Your existing Birdie data feeds into the Q-Score within Birdie Analytics automatically - no extra work needed
2. The Q-Score predicts your CQC rating
Your day-to-day data produces a score from 1 to 4 - in line with CQC's own rating framework, from Inadequate to Outstanding.
3. Break down your scores and take action
Drill into scores by carer, branch and client to see exactly where to focus your efforts.
How it helps
See your quality clearly, at a glance
A single score built across 13 metrics gives you an honest, data-driven view of care quality across your whole service.
- Replace hours of manual auditing with a single dashboard view
- Score from 1 to 4, in line with CQC's own rating framework
- Track performance across call monitoring, medication monitoring, caring staff, care planning, and alert responsiveness
- Compare scores across branches to see where quality is strongest and where it needs attention
Pinpoint exactly where to improve
Weekly reports broken down by carer and client mean you always know where to focus, without manually reviewing every record.
- Receive five weekly detailed reports covering care delivery and care management
- See whether alerts are being resolved within 24 hours - and act before concerns escalate
- Drill into breakdowns by carer and person receiving care to see exactly what's driving your score
- Spot patterns and emerging risks before they become problems
- Use historical data to measure the impact of any changes you implement
Evidence your quality to regulators and families
Monthly summary reports give you ready-made evidence to share with CQC inspectors, local authorities, commissioners, and families.
- Build a folder of monthly reports that evidence your continuous improvement - ready to share the moment an inspector asks
- Share or export reports directly from Birdie Analytics at the click of a button
- Demonstrate responsiveness to concerns with a complete audit trail
- Go into every inspection knowing exactly where your service stands
"Birdie Analytics and Q-Score transforms our auditing process – it literally does the legwork for you. As a Registered Manager who previously went through every single log note manually, having the Q-Score's data-driven insights that help pinpoint exactly where to focus is brilliant. I was impressed with Birdie already, but after seeing the full capabilities of their analytics and quality monitoring tools, I'm blown away."
Provider Information Return (PIR) Report
Easily access the information required for key PIR questions
Analytics
Birdie Analytics helps you deliver quality care, stay CQC-compliant, and inspection-ready.
Pulse Dashboards
Comprehensive Insights Across Your Entire Agency
Frequently asked questions
What is the Q-Score and how is it calculated?
The Q-Score is a quality measurement tool that helps you monitor and improve the care you provide. It's aligned to five key areas, aligned to the CQC standards: call monitoring, medication monitoring, caring staff, care planning, and alert responsiveness. Each area is scored from 1 to 4, mirroring the CQC's own rating scale - from Inadequate to Outstanding - and the average of these five scores gives you your overall Q-Score.
How does the Q-Score help me prepare for CQC inspections?
The Q-Score is designed to align with the Care Quality Commission's inspection framework. By monitoring your performance across the CQC’s five key questions, you can proactively manage the standards you'll be assessed on during inspections. The regular reports give you tangible evidence to demonstrate your care quality, and the data helps you identify and address any concerns before an inspection happens.
What is Birdie Analytics?
Birdie Analytics brings together data from across your care business - care planning, delivery, rostering, finance, and more - and turns it into easy-to-read graphs and actionable insights. With 50+ pre-built dashboards, you can see what's happening across your whole agency at a glance, drill into the details when you need it, and share or export reports with your team, local authority, or CQC inspector at the click of a button.
How often do I receive Q-Score reports?
You receive a monthly summary report showing your overall Q-Score and key highlights, plus five weekly detailed reports covering care delivery and care management - including breakdowns by carer, by client, and overall trends. All reports are accessible via Birdie Analytics whenever you need them, so you can monitor your performance and spot emerging patterns over time.
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99.9% uptime
99.9% uptime
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99.9% uptime