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What to expect
As with every episode of the Birdie Business Summer Camp, we’ll be keeping our talk short and to the point, so you get the most out of your 30 minutes.
What we'll cover
Outstanding CQC ratings don't happen by accident - they're built through consistent, data-driven quality management. Join Andrew Palmer as he shares how smart technology helped Cambridgeshire Deaf Association achieve their Outstanding rating and how you can do the same.
About our guest expert
Our guest expert is Andrew Palmer, CEO of Cambridgeshire Deaf Association, who successfully led his team to achieve a CQC Outstanding rating. Andrew will share how they combined Slack with Birdie to make easy-to-update ‘active care plans’, streamlined care review processes, and made it easy for team members to celebrate and appreciate each other.
Birdie host: Hannah Nakano Stewart
Speaker: Andrew Palmer, CEO @ Cambridgeshire Deaf Association
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