Based in Long Melford, Suffolk, the team at Harmonize Care provides a range of domiciliary care services, including specialised end-of-life care. Faced with rostering and operational challenges from their previous software, they needed a new, reliable partner that would help them focus on what matters most: delivering outstanding care.

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Harmonize Care were struggling with a system that created more problems than it solved. These ongoing issues came to a head when a planned integration failed, leaving them without a functioning rostering system for three weeks.

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The platform’s issues ran deep. Rostering templates would constantly break, leaving visits uncovered, and the team had to generate schedules week by week. The compliance and auditing tools didn’t work as expected, forcing them to manually input information to run audits. On top of the technical issues, getting help was a constant struggle.

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“We just wanted something different that was actually made by a company who knows something about care - whereas our previous provider seemed to have their finger in a lot of different pies, not just the care sector.” – Rachel Tighe, Owner at Harmonize Care

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They felt they needed a partner with a deeper understanding of the care sector – and one that was there to help when they needed it.

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Birdie was already on Harmonize Care’s radar. They were impressed by the platform’s features – particularly having everything accessible on one screen and the robust, automated auditing and compliance tools.

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From the first call, the difference in support was clear. The timing was right, and they decided to make the switch. The implementation process was fast and efficient. With the support of their dedicated implementation manager, the Harmonize Care team was fully onboarded and went live on the Birdie platform in just three weeks. This supportive, hands-on approach has continued long after going live.

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“It’s such a breath of fresh air to have somebody that actually listens to you. You've got your help button there. It's almost instant… It's just so efficient and absolutely brilliant.” – Lisa Edwards, Operations Manager at Harmonize Care

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Since moving to Birdie, Harmonize Care has seen a dramatic improvement in efficiency, driven largely by the Upgraded Rostering system. Previously, rostering required 46 hours of dedicated staff time per week, with managers frequently having to step in to help. Now, the team saves that time spent on scheduling and administrative tasks every week, freeing them up to focus on other priorities.

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With Birdie’s Upgraded Rostering, once a schedule is set, it rolls on continuously, which is a huge time-saver. The team also loves the live view, which allows the on-call manager to see what visits are in progress and what’s been completed at a glance. The time saved is now being reinvested back into the business.

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“Other things then have become a lot more efficient. So we're now picking up more care packages.” – Lisa, Harmonize Care

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By partnering with Birdie, Harmonize Care has transformed its operations. They’ve moved away from time-consuming manual processes and now have a built-for-care technology partner that supports their mission. The time saved is a direct investment in better care planning, business growth, and a more empowered team.

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“What would I tell another provider? Just come and talk to us... it's made a difference.” – Rachel, Harmonize Care

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