Trusted by 1,000+ agencies
60M+ visits delivered annually
Jo Dumville, Commercial Director
The more relevant detail we have in our care plans and logs, the better for our clients, their families, and for us. It drives continuous development and improvement and reflects our ‘Outstanding’ and ‘Good' CQC results.
Katie Parker, Registered Manager at Christies Care
The Birdie Q-Score makes it really simple to pull data and understand it. It ensures we do a person-centred approach to all of our clients.
Alex Kleanthous, Operations Director at Ethica Care
By using Birdie, we save probably around 80% of our time.
The Birdie Platform
Five products one platform, so you can stop firefighting and focus on what matters most
Running your care business shouldn't mean drowning in admin. Birdie's care management tools help you deliver high-quality care while cutting down on admin time, all with powerful analytics to give you complete oversight.
Stop care scheduling eating up your day. Birdie's rostering tools help care co-ordinators easily making better matches between carers and clients, and create efficient schedules that make every minute count.
Managing care agency finances is critical - but often tough - work. Birdie's finance tools help busy homecare agencies streamline billing, invoicing, and payroll while reducing errors and improving cash flow, with detailed analytics that help you .
Maintaining high standards and proving your quality to regulators shouldn't keep you up at night. Birdie's quality and compliance tools help busy care agencies like yours gather evidence, track issues, and prepare for inspections with confidence.
Recruiting and retaining quality carers shouldn't be your biggest challenge. Birdie's Carer App and workforce management tools help busy agencies engage, support and develop teams.
What this means for you:
No duplicate data entry
Information entered once, available everywhere
Real-time visibility
Everyone sees the same up-to-date information
Automatic workflows
Visit completion triggers multiple system updates
Reduced admin
Less time managing information, more time caring
How working smarter impacts your business
+20%
more hours of care delivered
+7%
increase in care recipients
+40%
average increase in profit growth
See everything, miss nothing
Analytics that drive better quality care:
Q-Score
Helps you be inspection-ready at all times with CQC criteria benchmarking
Monthly Active Clients
Shows business growth compared to previous months
Client Details
Provides demographic and service information at a glance
Client Risk Level Changes
Tracks when and why risk levels change
Medication Tasks Completed
Monitors compliance with medication recording and administration
Care Tasks Completed
Shows the percentage of scheduled tasks completed per visit
Observations & Visit Notes
Tracks additional client information being recorded by carers
Assessments
Shows the percentage of clients with up-to-date assessments
Care Circle Members
Tracks family engagement with the Family App
Concerns
Breaks down incidents, accidents, medication issues and when they were raised
Medical History
Shows numbers of clients with selected medical conditions
Client Observation Logs
Provides complete list of all observations and notes logged by carers
Get started with Birdie in 4 simple steps
Stage 1: Smooth Onboarding
Experience a smooth journey from day one. From initial setup and data migration to ongoing optimisation, your Customer Success Manager guides you through each stage of your Birdie journey.
Support includes:
Structured onboarding process with clear milestones
Data migration support from previous systems
Initial team training and setup
Go-live support and immediate assistance
Stage 2: Skills Development
Help your team master Birdie with comprehensive training resources. Birdie Academy provides role-specific courses while your Customer Success Manager ensures you're establishing best practices and meaningful goals.
Support includes:
Team training sessions
Best practice establishment
Goal setting workshops
Performance baseline creation
Stage 3: Optimisation and Growth
Regular review meetings track your progress and address challenges. Use data insights to optimise operations while staying connected with the broader care community through Flock.
Support includes:
Quarterly success reviews
Performance optimisation guidance
Community access and networking
Strategic planning support
Stage 4: Innovating together
Influence the Birdie platform through our product co-development programme. Participate in shaping new features based on your real-world needs, ensuring Birdie continues to solve your most pressing challenges.
Support includes:
Product co-development opportunities
Feature suggestion pathway
Beta testing access
Industry event participation
Certifications you can trust
ISO 27001 Information Security Management
International standard for information security management systems, ensuring we maintain the highest levels of security controls and continuous improvement.
Cyber essentials plus
UK government-backed certification demonstrating protection against the most common cyber attacks, with additional verification through hands-on testing.
NHS Data security standards
We exceed the NHS Data Security and Protection Toolkit standards, ensuring care data is protected to healthcare industry standards.
UK GDPR compliance
Full compliance with UK data protection regulations, including privacy by design, data subject rights, and breach notification procedures.
Regular security testing
Annual penetration testing By KPMG
(last performed October 2024)
UK data hosting with full privacy protection
Continuous security monitoring and threat detection
Continuous security monitoring and threat detection
FAQ
With rostering, care management, finance and more in one place, Birdie connects your people, processes and data, so everyone’s on the same page.
Birdie is the smart homecare technology of the future, empowering care business of all sizes to transform the way they care, unlock a new way to operate, and build a supported workforce of carers. Our data-powered technology, from care management and auditing to rostering and finance, goes beyond just digitising your processes, instead empowering you with the innovative tools you need to make easier, faster and safer choices for you and your clients.
No matter your business size, we’ve designed a pricing model that treats all our partners fairly. Each of Birdie’s plans has a cost per month, which is derived from the number of hours of care your network schedules and charged at an agreed hourly rate. This helps investment in smart technology stay proportional with business expenses as your business grows and provides full transparency into how your invoice is calculated. To get a quote, please get in touch with us!
Through years of working with care agencies, we’ve seen that online chat is the best way to get your query dealt with as quickly as possible. Birdie’s live chat means you and your team can reach out to a member of our support team and expect a response in 10 minutes or less. The best thing? It’s free. You can also access hundreds of articles through the Birdie Help Centre, talking you through the key aspects of the system. Read more about the support Birdie provides!
Birdie Analytics gives access to key performance metrics and ready-made dashboards, so you can see your business in a whole new light. We take information you and your care team capture daily and compile it into easy-to-understand graphs and reporting. The result? Insights that are simple to measure, track and improve upon, so you can unlock more efficient operating, mitigate potential issues with care quality and understand business blind spots.
Birdie takes data security and privacy very seriously. We are fully compliant with the General Data Protection Regulations and Data Protection Act 2018 which ensures that your personal information is protected, handled and stored correctly. We don’t just meet, but exceed, the NHS Data Security and Protection Toolkit standards and are also certified to meet ISO27001 and Cyber Essentials Plus.
Yes! We work with hundreds of agencies all over the country and we hear this concern a lot. We’ve tested Birdie repeatedly to make sure it’s user-friendly, and make the business of caring easier. The easy to use interface is many of our clients' favourite part of Birdie.
Birdie supports care businesses of all sizes to lead the way in care and grow to new heights with the power of data. From providers getting ready to onboard their first client to those with years of operating behind them, Birdie can support you. Franchise business or independent model? No problem. Local authority, private contracts or a mix of both? We’ve got you.